Legal
Privacy Policy
Last updated: April 25, 2025
1. Information We Collect
We collect information you provide directly, including:
- Name, email address, and password when you create an account
- Phone number and address when provided in your profile
- Booking details including service selections, dates, and therapist preferences
- Order and payment information processed securely through Stripe
- Messages and communications sent through our platform
We also collect usage data automatically, such as pages visited, browser type, IP address, and device information to improve our services.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Process bookings, orders, and payments
- Send appointment confirmations and reminders
- Respond to your messages and support requests
- Send updates about your membership or package
- Improve our website, services, and customer experience
- Comply with legal obligations
We do not sell your personal information to third parties.
3. Payment Information
All payment processing is handled by Stripe, a PCI-DSS compliant payment processor. JMJ does not store your full card number, CVV, or billing details on our servers. By making a purchase you agree to Stripe's Privacy Policy.
4. Sharing Your Information
We may share your information with:
- Service providers — third-party vendors who assist in operating our platform (e.g., hosting, email delivery, payment processing)
- Therapists and staff — to fulfill your bookings
- Legal authorities — when required by law or to protect our rights
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us. Some information may be retained longer where required by law or for legitimate business purposes such as dispute resolution.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your data
- Opt out of marketing communications at any time
- Lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us via the Contact page.
7. Cookies
We use essential cookies to keep you signed in and maintain your session. We do not use third-party advertising cookies. You can control cookie settings in your browser, though disabling essential cookies may affect your ability to use the platform.
8. Security
We implement industry-standard security measures including encrypted connections (HTTPS), hashed passwords, and encrypted storage of sensitive credentials. While we work hard to protect your data, no method of transmission over the internet is 100% secure.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of our services after changes constitutes acceptance of the revised policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please reach out through our Contact page.